Salesforce CRM Support and Training
The Salesforce platform provides amazing flexibility and functionality; however, managing this powerful technology requires a detailed understanding of your configuration, your installed applications and how your organization operates. KELL provides support services to help troubleshoot and resolve challenges in your Salesforce CRM solution set so that your team can focus on advancing your goals and mission.
- Solution-level support to diagnose issues across the platform and installed applications
- Salesforce-certified experts who also have expertise in nonprofits and education
- Easy access to experts via email, phone and online channels
- Identification of training issues and recommendations for tailored training
KELL CRM support brings a broad solution focus that goes beyond standard Salesforce CRM features and functions. Our support team can help identify, diagnose and resolve issues that arise from system integrations, custom configuration, custom workflows and many 3rd party applications.
Our team brings certified Salesforce expertise to the table along with years of working exclusively with nonprofits and educational institutions. Our support services are simply more effective because we understand your challenges and can speak your language.
As a KELL CRM Support client, you’ll have easy access to your support team via email, phone and online. You can submit cases using an easy-to-remember email address, and we'll accept phone cases during business hours for those times when you need to talk through your issues live.
Sometimes, recurring technical issues are best addressed with some targeted training for users. KELL’s CRM support team can help identify signs that your team could benefit from addition training and can help tailor a training plan for your team that meets your goals and stays within your budget.
