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Careers at KELL

Vice President, Professional Services

Location: US-based (Virtual)

We are hiring a motivated, results-driven Vice President, Professional Services who will own and drive the successful execution and profitable growth for our Salesforce solutions delivery business.
Duties and responsibilities include

  • Manage the strategic direction and execution of KELL’s services team
  • Provide KPI reporting to all levels of the organization on a weekly, monthly, quarterly and annual basis.
  • Drive responsible resource planning and allocation for KELL
  • Maintain and improve our project methodology and documentation to ensure successful service delivery
  • Ensure that all projects meet client requirements and deliver high customer satisfaction and reference-ability.
  • Develop productized service packages to meet the changing needs of our non-profit and higher education clients
  • Recruit, manage & coach a diverse team of talented managers and individual contributors.
  • Lead organization and change management of KELL’s services team
  • Partner with sales leadership to help achieve bookings goals and support creative delivery solutions in support of large opportunities.
  • Serve as escalation point for all matters related to professional services.
     

Core Competencies, Skills and Abilities Core Competencies, Skills and Abilities

  • Is results-oriented with proven success in a highly demanding, fast-paced environment
  • Can create a positive culture across the services team that aligns with KELL’s business objectives
  • Desires to play to team strengths and find the right fit for employees who are struggling
  • Is a good listener who values input of employees.
  • Wants to be a mentor, has experience mentoring others, and can show how their mentorship has contributed to the success of others.
  • Is skilled in supporting change management and helping a big team adopt changes where necessary.
  • Is passionate about the customer experience and understanding ideal use cases for both high touch and low touch customers
  • Invests in relationships with customers and colleagues

Qualifications

  • 5+ years’ experience in a Director-level or above services leadership role
  • 10+ years in consulting
  • Experience with Salesforce products
  • Non-profit and/or Higher Education experience strongly preferred
  • Strong coaching and people development skills
  • Strong financial, quantitative, analytical, and problem solving skills