A Seat at the Table
A Seat at the Table
St. Anthony’s Foundation is a social services organization committed to providing the poor and homeless in San Francisco with basic needs and services to help transform their lives. The organization serves more than 1,600 individuals every day. To transform lives, St. Anthony’s depends on a volunteer workforce of over 10,000 individuals, who dedicate more than 130,000 volunteer hours annually.
In 2012, St. Anthony’s realized that its manual volunteer scheduling and communication processes were a hindrance to both its efficiency and ability to build strong, long-term volunteer relationships. Multiple databases added to the complexity, making volunteer activity difficult to view and track. To gain control, St. Anthony’s decided to replace its data silos and outdated phone, email, and paper systems with automation. It chose the power of Salesforce combined with volunteer management software. St. Anthony’s partnered with KELL to tackle the effort. The result has been a complete transformation of its volunteer scheduling and relationship-building capabilities in multiple profound ways.
St. Anthony’s goals were relatively simple. It needed to track volunteer time, acknowledge volunteers by showing its gratitude, and measure the impact to continuously improve its programs. But finding a volunteer management program that could accomplish all of its goals was challenging.
The time it takes to enter a week’s worth of volunteer hours.
Due to online sign ups via the portal
30% more time spent on cultivation and retention of volunteers.
Improving outcomes by number of returning volunteers
St. Anthony’s new online volunteer portal transformed its volunteer scheduling process from a labor-intensive manual chore to an easy online sign up. Where, at one time, volunteers had to make phone calls or send emails to find volunteer opportunities, today each volunteer manages his or her own schedule from the convenience of the online volunteer portal. They easily find openings and add their names. What’s more, St. Anthony’s now stays in touch with its volunteers through Salesforce’s automated email notification functionality—which has transformed overall volunteer communication and engagement.
By any measurement, a force of 10,000 volunteers is a blessing. But with multiple programs requiring volunteer support, St. Anthony’s used to struggle to balance its volunteer workforce across its many charitable programs. Now, volunteer supervisors can simply login into the schedules on each program’s Daily Dashboard to view volunteer needs—either today, this week, this month, or this year. In this way, supervisors can balance the volunteer workforce—and make sure no program comes up short in volunteers.
How many first-time volunteers return a second time or more? That was a question St. Anthony’s wanted to know the answer to, but previously had no way to determine. Until now. Using Salesforce, along with it’s Volunteer Management application tailored by KELL, St. Anthony’s can answer that question and many others—giving volunteer supervisors the opportunity to conduct in-depth investigative queries into St. Anthony’s wealth of volunteer data. Through analytics, reports, and insight they can find exactly how to make the volunteer program stronger.
St. Anthony’s was able to change their on-site sign-in process from paper to interactive iPads. Instead of passing check-in sheets, they use interactive touch screens and iPads, which has helped reduce check-in times by 50%. Both volunteers and staff can focus on what they are there to do and gets them organized faster. They now know in real-time who came and who might be missing.
“Our goals were relatively simple, finding a volunteer management solution proved to be anything but.”