NFI equips fathers to engage their children. Through community-based, corrections, military, and state and local government agency programs, NFI trains men to be better dads. NFI’s skill-building curricula and staff training form the foundation of fatherhood and family programs across the nation. Through these resources, NFI transforms children’s lives by increasing the proportion growing up with involved, responsible and committed fathers.
The sale of training and other resources generates much of NFI’s revenue. But for many years, this financial picture was spotty. To track sales, staff used Sage CRM, which connected to the accounting system, but not to the online store. Development staff used The Raiser’s Edge to track donors and giving. Both gifts and sales had to be manually entered into their respective systems. As a result, financial reports were incomplete and could be inaccurate. The systems even slowed down NFI’s service to its partners—that is, until NFI took the leap to a fully integrated CRM.