Marketing Cloud Support and Training
Salesforce’s Marketing Cloud platform provides tremendous flexibility and functionality to better engage with your key stakeholders. KELL provides support services to help resolve technical and configuration challenges in your Marketing Cloud instance so your team can focus on their Campaign goals rather than their technology.
- Solution-level support to diagnose issues across Marketing Cloud products and Salesforce CRM
- Certified Marketing Cloud experts who also have expertise in education and nonprofits
- Easy access to experts via online case management or live phone support
- Identification of Marketing Cloud training issues and recommendations for tailored training
Every Marketing Cloud instance is different based on the features it includes, its configurations and how it fits into the overall Salesforce technology stack. KELL support services offer a broad scope of expertise so we can help with issues directly related to Marketing Cloud as well as issues that arise from how Marketing Cloud interacts with other Salesforce components and configurations.
Our team brings certified Marketing Cloud expertise to your organization along with years of working exclusively with educational institutions and nonprofits. We understand your challenges and speak your language, and we can serve you better because of it.
Our Marketing Cloud Support team wants to help you when you're having issues, so we make it as easy as possible to connect with us via phone, email and online channels. You can submit cases using an easy-to-remember email address and we'll accept phone cases during business hours for those times when you need to talk through your issues live.
Sometimes, recurring technical issues are best addressed with some targeted training for users. KELL's Marketing Cloud support team can help identify signs that your team could benefit from additional training and can help tailor a plan for your team that meets your goals and budget.
